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Service Centre Transformation

 

A global outsource provider migrated all its EMEA based customers from a disparate set of service centre systems to an ITIL aligned suite of tools.

We provided leadership support, programme management, delivery management, subject matter expertise and governance for the alignment of processes to the latest ITIL standards and the migration of high profile, high volume, complex accounts.

The assignment also included the management and optimisation of global delivery teams across North America, EMEA, Asia Pacific and India.